IT Support Officer - Manston
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
At MTC, our aim is to provide high quality welfare and support services for vulnerable people across the UK. We empower individuals helping them to make positive changes in their lives. This aim is underpinned by our drive to offer an inclusive and caring culture, with opportunities for development and growth, to our employees. Join us and find out how you can truly transform lives.
What does the IT Support Officer role involve?
We are now recruiting an IT Support Officer to work at Manston Short Term Holding Facility and support with 1st or 2nd line service requests, and problems or incidents reported on site.
We are offering a starting salary of up to £30,000 per annum for this full-time role, working 37.5 hours per week, Monday to Friday. The role will be based at our Manston Short-Term Holding Facility site in Kent.
Alongside your IT colleagues, your key tasks will include (but are not limited to):
- Managing 1st and 2nd line support issues, ensuring that our operational day-to-day runs as efficiently and effectively as possible.
- Proactively seeking out IT-related risks and issues and taking responsibility for driving resolution in a timely and effective manner.
- Ensuring all required changes are raised through the internal change process for approval.
- Meeting all internal and external stakeholder expectations and SLAs.
- Update appropriate documentation, procedures, and databases as required to maintain and report on network, end user compute and telecom resources.
- Be a subject matter expert providing first class support to our Assisted Technology user community.
What benefits does MTC offer?
We are a caring and compassionate employer, whose vision is to transform the lives of the vulnerable people we support through the services we deliver. We won’t reach this aim without the great people who work for us! Our employee benefits include a pension with contributions up to 10%, health and wellbeing discount schemes, and a cycle to work scheme. We care about your wellbeing, so offer a ‘wellbeing day’ each year in addition to your annual leave of 25 days plus bank holidays. You will also have access to free 24/7 counselling and financial support (for you, and your immediate family).
What are the requirements of the IT Support Officer role?
- Experience of working in a customer-focused environment is essential.
- Proven ability to build lasting working relationships with key stakeholders, both internal and external, and demonstrates consideration for colleagues.
- Excellent time management and organisational skills, including the ability to deal with conflicting demands, to deliver multiple projects, prioritise a heavy workload and fulfil the job requirements.
- Able to work with the team to find solutions to problems that arise and who makes decisions when necessary.
- Ability to quickly translate requests or problems into appropriate actions and solutions.
- Maintains a positive attitude and conveys this to others. Prepared to adjust and be versatile to situations encountered.
- Flexibility to undertake some out of hours work as overtime, as agreed in advanced with your People Manager.
- Proven technical experience and exposure to Windows OS, Office suites, MS Teams, Mobile Device Management (Android), Print Management. Able to conduct independent research and develop IT solutions.
- ITIL certification or other recognised IT Service Management certification
- Exposure and experience of ticket management systems
- Meets the requirements of the UK Home Office Counter Terrorism Clearance (CTC), including having been resident in the UK for a period of more than 3 years, and have either a British, EEA or Commonwealth passport with ILM. We will ask all applicants invited to interview to complete an initial CTC questionnaire.
If you feel you meet the above criteria, please apply now and our recruitment team will be in touch.
MTC is committed to fairly and inclusively assessing all applicants, first and foremost based on their skills and suitability for the role. We will only ask questions about lived experience and criminal history at the appropriate time for security and vetting checks. We truly believe that individuals can turn their lives around and MTC supports individuals to ‘Be the Difference’ and transform their lives and the lives of others.
The company
We focus on transforming lives and making a difference through education, training and employment (ETE).
Building on the successes of MTC in the US, by providing opportunities to change for individuals in danger of entering, or already in the criminal justice system. With our support, they’re able to transform their lives, turning away from crime to become stronger, more positive members of their community. Building on our experience in custody and probation by winning bids, we’ll bring our ETE-led focus and commitment to delivering the right services in the right ways to these prisons. We’re working to enter the education market to help individuals drive positive change in their lives and unlock their potential.
We need people who have the necessary skills and knowledge alongside a passion to create real change.
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